Everything you need to know about ordering from The Cove and Sea. If your question isn't answered here, email us at admin@thecoveandsea.store or call 0405 322 773 and we'll get back to you.
Shipping & Delivery
Do you ship internationally?
Yes — we ship from Australia to New Zealand, the United States, Canada, the United Kingdom, most of Europe and selected countries in Asia and the Middle East. The full list of countries is shown at checkout.
How much does shipping cost?
Shipping is calculated automatically at checkout, so you'll always see the exact cost before you pay.
- Australia — Standard (tracked): $9 AUD, free on orders $45 AUD and over, estimated 3–7 business days
- International (tracked): $25 AUD flat rate, estimated 10–20 business days
How long will my order take to arrive?
Orders are dispatched within 1–2 business days. From there, delivery times are as listed above. All orders are sent tracked, and you'll receive a tracking link by email once your parcel is on its way.
Will I be charged customs or import duties?
International orders may attract customs or import duties depending on your country. These charges are set by your local authorities and are the responsibility of the buyer.
Payment
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay and Shop Pay. All payments are processed securely at checkout.
Do you offer cash or payment on delivery?
No — all orders are paid for securely at checkout before dispatch.
What currency are your prices in?
All prices are shown in Australian Dollars (AUD).
Products
Do the products match the photos?
Yes — the photos on our site are of the actual product. Colours can appear slightly different from screen to screen, but what you see is what arrives. Each listing includes full measurements and fabric details.
How do I know what size to order?
Every listing has measurements, and you can find full sizing information on our Size Guide.
Returns & Exchanges
What is your returns policy?
You can return full-price items within 30 days of receiving them if you change your mind. Items must be unworn, unwashed and unused, with tags and in their original packaging, along with proof of purchase. Return postage for change-of-mind returns is paid by the customer. Sale items can't be returned for change of mind, but faulty items are always covered. See our full refund policy.
To start a return, email admin@thecoveandsea.store with your order number.
My item arrived damaged or incorrect — what do I do?
Please inspect your order as soon as it arrives and contact us straight away if anything is faulty, damaged or incorrect. We'll arrange a repair, replacement or refund and cover the return postage.
How do exchanges work?
The quickest way is to return the item you have and place a separate order for the one you want.
When will I get my refund?
Once we've received and inspected your return we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days, though your bank may take a little longer to post it.
Orders & Support
I'm having trouble at checkout. What should I do?
Try a different browser or device first, as that resolves most checkout issues. If it still won't go through, email us at admin@thecoveandsea.store with what happened and we'll sort it out.
Can I change or cancel my order?
Get in touch as soon as possible. If your order hasn't been dispatched yet we'll do our best to amend or cancel it.
How do I contact you?
Email admin@thecoveandsea.store or call 0405 322 773. Our address is 1/10 Saleng Crescent, Warana QLD 4575, Australia.