FAQ

Everything you need to know about ordering from The Cove and Sea. If your question isn't answered here, email us at thecoveandsea@gmail.com and we'll get back to you.

Shipping & Delivery

Do you ship internationally?

Yes — we ship worldwide from Australia. This includes the United Kingdom, United States, Canada, New Zealand, Ireland, Singapore, Japan, South Korea, Malaysia, Hong Kong, the UAE, Israel and most of Europe.

How much does shipping cost?

Shipping is charged separately and calculated automatically at checkout, so you'll always see the exact cost before you pay.

Australia — Standard: $11 AUD, estimated 3–7 business days
Australia — Express: $15 AUD, estimated 1–3 business days
International: $25 AUD flat rate, estimated 10–20 business days

How long will my order take to arrive?

Orders are dispatched within 1–2 business days. From there, delivery times are as listed above. All orders are sent tracked, and you'll receive a tracking link by email once your parcel is on its way.

Will I be charged customs or import duties?

International orders may attract customs or import duties depending on your country. These charges are set by your local authorities and are the responsibility of the buyer.

Payment

What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, Google Pay and Shop Pay. All payments are processed securely at checkout.

Do you offer cash or payment on delivery?

No — all orders are paid for securely at checkout before dispatch.

What currency are your prices in?

All prices are shown in Australian Dollars (AUD).

Products

Do the products match the photos?

Yes — the photos on our site are of the actual product. Colours can appear slightly different from screen to screen, but what you see is what arrives. Each listing includes full measurements and fabric details.

How do I know what size to order?

Every listing has measurements, and you can find full sizing information on our Size Guide.

Returns & Exchanges

What is your returns policy?

We offer a 30-day return policy — you have 30 days from receiving your item to request a return. Items must be unworn, unused, with tags and in their original packaging, along with proof of purchase. Return postage is the customer's responsibility. Sale items cannot be returned.

To start a return, email thecoveandsea@gmail.com.

My item arrived damaged or incorrect — what do I do?

Please inspect your order as soon as it arrives and contact us straight away if anything is defective, damaged or incorrect. We'll assess it and make it right.

How do exchanges work?

The quickest way is to return the item you have and place a separate order for the one you want.

When will I get my refund?

Once we've received and inspected your return we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days, though your bank may take a little longer to post it.

I'm in the EU — do I have extra rights?

Yes. If your order is shipped into the European Union, you may cancel or return it within 14 days for any reason, provided the item is unworn, unused, with tags and in its original packaging.

Orders & Support

I'm having trouble at checkout. What should I do?

Try a different browser or device first, as that resolves most checkout issues. If it still won't go through, email us at thecoveandsea@gmail.com with what happened and we'll sort it out.