Refund policy

We want you to love your pieces from The Cove and Sea. If something isn't right, here's how returns and refunds work.

Change-of-mind returns (30 days)

You can return full-price items within 30 days of receiving them for a refund or exchange if you change your mind. To be accepted, items must be:

unworn, unwashed and unused
in their original condition with all tags attached
returned in their original packaging, with your order number or proof of purchase

Sale items can't be returned for change of mind. This doesn't affect your rights if a sale item is faulty (see below).

Faulty, damaged or incorrect items

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email us with your order number and a photo of the problem. We'll arrange a repair, replacement or refund, and we'll cover the return postage.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to start a return

Email admin@thecoveandsea.store with your order number, the item(s) you'd like to return and whether you'd like a refund or exchange.
We'll reply to confirm your return.
Post the item(s) back to us, using a tracked service, at: The Cove and Sea, 1/10 Saleng Crescent, Warana QLD 4575, Australia.

For change-of-mind returns, return postage is paid by you and original shipping charges are not refunded. We recommend a tracked service, as we can't be responsible for parcels lost on the way back to us.

Refunds

Once your return arrives, we'll inspect it and email you to let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to show the refund in your account.

Exchanges

The quickest way to get a different size or colour is to return your item for a refund and place a new order for the piece you want. If you'd prefer a direct exchange, mention it in your email and we'll help, subject to stock.

International returns

International customers can return items under the same conditions. Return postage, and any customs duties or taxes paid on the original order, are not refundable unless the item is faulty or incorrect.